OUR SERVICES — Success Story #2
Mentoring, Human Capital Metrics, and a Surprise
Our customer, a Fortune 500 technology company, wished to measure the impact of a mentoring program. The challenge lay in calculating a hard, quantitative ROI using “Human Capital” metrics such as salary grade change, merit raise and promotion.
ROI Results:
Our analysis showed a positive ROI on most metrics. But the most surprising finding was that, in most of the performance metrics, the company received more benefit from the mentors’ performance improvement than from that of employees who received the mentoring. For example, on the salary grade change metric, the company received a return of $12.73 for the employees who received the mentoring and $16.78 for mentors, for every $1 invested in mentoring.
Optimization Results:
Employees at lower salary grade levels received more benefit from the mentoring program. The company can maximize impact by matching its newest employees with more experienced mentors.
See the Difference!
As the figure below illustrates, ROI for the experienced employees serving as mentors was actually higher than for those receiving mentoring.
Surprisingly, the mentors’ performance improvement from the program was even greater than that of the employees who received mentoring.